About Commerce Care
Built From Real eCommerce Experience
Commerce Care was created to help growing eCommerce brands manage the work that happens between customer service and day-to-day operations.
The Reality
We Know What Happens After Checkout.
Running an online store involves far more than products, marketing, and sales. Behind every order is an entire operational chain:
When part of that chain breaks, someone must investigate, communicate, follow up, and keep the customer informed. That is the work Commerce Care was built to manage.
Our Approach
More Than Answering Tickets
A customer asking, "Where is my order?" may require more than sending a response.
Someone may need to check the order, review tracking, contact the warehouse or carrier, resolve the issue, and follow up with the customer.
That's the gap Commerce Care helps fill.
"Where is my order?" may actually be a warehouse issue.
An unavailable product may actually be an inventory discrepancy.
A refund request may involve a return that hasn't been processed.
A delayed shipment may reveal a larger carrier performance problem.
We support both the customer conversation and the operational work behind it.
Why Commerce Care
What Makes Us Different
Operator Mindset
We approach problems from an operational perspective — not simply as another ticket that needs to be closed.
Hands-On Partnership
We work closely with growing brands and operate as an extension of their team—not as a high-volume, disconnected call center.
Built Around Your Business
We learn your products, processes, systems, policies, fulfillment setup, and brand voice.
Focused on Follow-Through
We do not stop at identifying a problem. We follow up, communicate next steps, and help move it toward resolution.
Khrysteen Kalayag
Founder and eCommerce Operations Specialist
Meet Khrysteen
I’m Khrysteen Kalayag, founder of Commerce Care.
My background includes hands-on experience in eCommerce operations, client relations, customer service, fulfillment, warehouse coordination, carrier issues, inventory management, and process development.
I’ve seen how quickly growing brands can become the middleman between customers, carriers, warehouses, and internal teams.
Commerce Care was created to take that work off your plate.
Why Commerce Care
Customers deserve answers.
Founders deserve their time back.
Operations should be documented.
Problems should have owners.
Your 3PL shouldn't feel impossible to manage.
And growth shouldn't automatically create chaos.
That's the standard we're building Commerce Care around.
Our Goal
Give growing eCommerce brands reliable support without requiring another full-time internal hire.