CUSTOMER SUPPORT AND ECOMMERCE OPERATIONS
Customer Support & eCommerce Operations, Handled.
Commerce Care helps growing eCommerce brands manage customer support, order issues, returns, and 3PL coordination—without adding more to your team's plate.
THE CHALLENGE
Running an eCommerce Brand Comes With a Lot of Moving Parts.
Customer questions, shipping issues, returns, inventory discrepancies, and 3PL follow-ups can quickly take over your day.
- Customer emails start piling up.
- A shipment gets lost.
- Your 3PL needs an answer.
- Inventory doesn't match Shopify.
- A customer needs an address changed before their order ships.
- Returns need to be processed.
- Your fulfillment partner sends another spreadsheet that needs reviewing.
- Soon, you’re spending more time reacting to customer and order problems than growing the business. Commerce Care steps in to own the agreed day-to-day work and keep issues moving toward resolution.
Commerce Care helps take that work off your plate.
OUR SERVICES
Support Where You Need It
From customer emails to behind-the-scenes order issues, we help keep your customer experience and daily operations running smoothly.
Customer Support
Reliable, brand-aligned support for your customers.
- Customer inquiries
- Order questions
- Shipping & delivery issues
- Returns & exchanges
- Escalations
eCommerce Operations
Day-to-day support to keep orders and issues moving.
- Order management
- Order exceptions
- Backorders
- Inventory follow-up
- Shopify support
3PL & Fulfillment Coordination
We work directly with your existing 3PL to help resolve operational issues.
- Shipment issues
- Inventory discrepancies
- Receiving follow-up
- Fulfillment requests
- 3PL communication
Systems, SOPs & Workflow Improvement
Clear processes that make day-to-day operations easier to manage.
- SOP development
- Customer service workflows
- Returns processes
- Escalation procedures
- Internal documentation
A FLEXIBLE ALTERNATIVE
Experienced Support Without Another Full-Time Hire
Get experienced eCommerce support that works alongside your team, systems, and existing 3PL.
Flexible support. Clear responsibilities. Less for your team to manage.
With Commerce Care
- Flexible support
- eCommerce-focused experience
- Customer service + operations under one roof
- Coordination with your existing 3PL
- Documented processes
- Scalable support as order volume grows
Our Experience
Built From Real eCommerce Operations Experience
Commerce Care was built from hands-on experience working with eCommerce brands, warehouses, carriers, fulfillment operations, and customer service teams.
We understand both the customer-facing issue and the operational work required to resolve it.
ISSUES WE HANDLE
We Handle the Issues That Interrupt Your Day
HOW IT WORKS
Simple to Get Started
Tell Us What You Need
We learn about your business, current workload, systems, and where you need support.
We Build Your Support Plan
Together, we define what Commerce Care will handle and how we'll work with your team.
We Get to Work
We learn your processes and become an extension of your day-to-day operation.
Is This You
Built for Growing eCommerce Brands
Commerce Care may be a good fit if:
Customer support is taking up too much of your time
Order and inventory issues don't have a clear owner
You're not ready to hire another full-time employee.
You're constantly following up with your 3PL
Your team needs additional operational support
You need someone who can handle both the customer and the issue behind the ticket
Ready to Take Some Work Off Your Plate?
Tell us where you need help and we'll determine how Commerce Care can support your business.